If I get one more request to complete a survey, I’ll puke on my computer.
It seems that every time I call a service or tech rep, place an order online or take my car to the dealer for a recall, I get a request for my “feedback” via a survey. Yesterday, I even got such a request from American Express. The first question was, “Do you recall logging into your account December 11?” Hells bells, I can’t remember where I logged in yesterday, much less four or five days ago!
I’ve gotten to the point where I delete most of them. They take too much of my valuable time. Individually, it doesn’t seem like much, but collectively, I could spend an hour a day on them.
Usually, their questions are skewed in their favor, and they never ask the one you would really like to answer. Like the hotel survey that failed to ask, “How was the maid service?” Because I’d really like to tell them about how she forgot to leave me any coffee one day. I guess she was too busy changing out the soap that I’d used only once.
Then there’s the aforementioned American Express survey, which wanted to know how many times I had to log in to get my question resolved. Good grief, I only logged in to check my balance. How many times does that normally take?
Netflix usually sends an email wanting to know which day I returned a DVD. If you held a gun to my head, I couldn’t recall on Friday whether I mailed it Monday, Tuesday or Wednesday! Does it really matter? Geez.
I don’t know how to avoid these surveys, so until I do, I’ll just continue to delete them.